Terms & Conditions

Exchange Policy

Receiving damaged or incorrect items:

If you receive a damaged or incorrect item, please contact the customer service team within 72 hours of receiving the item.
Provide your order number, product photos, and a detailed description of the issue to help us quickly process your exchange request.
We will offer a free exchange service.

Quality issues:

If you believe there is a quality issue with the item you received, please contact the customer service team within 14 days of receiving the item.
Provide your order number, product photos, and a specific description of the issue for evaluation.
We will offer an exchange or refund based on the review results.

Dissatisfaction with the item:

If you are dissatisfied with your purchase, you may request an exchange within 14 days of receiving the item.
The product must remain unused and in its original packaging.
Please note that due to personal hygiene reasons, it may not be eligible for exchange.

Return Policy

Unused items:

If the item you purchased is unused and in its original packaging, you may request a return within 14 days of receiving the item.
Refunds will be processed after we receive and inspect the item.

Shipping damage:

If the item is damaged during shipping, please contact the customer service team immediately and provide photos as evidence.
We will arrange for an exchange or a full refund.

Return and Exchange Process:

Please contact the customer service team and provide your order number, product photos, and a description of the issue.
Our customer service team will guide you through the return/exchange process, including providing a return label (applicable for damaged or incorrect items).


Please ensure the item is properly packaged before arranging a return to avoid further damage during shipping.
Once we receive and inspect the item, we will process the exchange or refund as soon as possible.